Our sales process

Please review our sale process. Clearly defined points make the business & communication easier.

1. If the Client establishes interest in our products we must clearly understand what Client's goals, expectations, budget and schedule are.

• We will ask You to fill in our questionnaire form and fax it to us;
• We appreciate any other business relative information which You can tell us, so we will be able to serve You better;
  

2. Providing the Client with maximum information in order the Client to understand whether our products and solutions can satisfy the Client's requirements & expectations;

•  Our web site is good source of information;
  
• Our sales staff is willing to help and will be glad to answer your questions;
• We have video presentations & printed materials for your review;
  

3. We invite the Client for demonstration. We would like our Clients clearly understand the product they going to buy and to be confident about the equipment.

• Our demo facility is in Ontario, Canada. Demonstration of equipment is by appointments only;
• Sometimes we can arrange demonstration at our other Client's facility;

4. If the Client is satisfied then next step is to agree on sales terms.

• Contract can be signed by both parties if necessary;
  
• Leasing application is submitted (if necessary);
• Shipping & Delivery dates and methods;
• Release of liabilities Form is to be signed by the Client
  

5. Then we proceed with the order and payments.

• We accept wire transfers and certified checks only.

6. Next, we proceed accordingly with our mutual agreement or contract conditions:

• shipping & delivery
• installation & launch if this was initial mutual agreement (or one of contract conditions)
  

7. Followup, warranty & support

• Making sure that Client is satisfied
  
• We provide warranty & servicing if necessary