Our sales process

Please review our sale process. Clearly defined points make the business & communication easier.

1. After a Client has established interest in our products we work toghether to clearly understand what the Client's goals, expectations, budget and schedule are.

• We will ask bunch of questins like:
  • What is your tatget productivity interms of MFBM or cubic meters or linear foot or meters per workshift?
  • What is your target budget?
  • When do you want the equioment to be delivered by?
  • Do you need leasing/financing?
  • What equipment you already have, can be used in conjustion with new machines?
  • What would be percentage of log butt diameters:
    • less than 4" (<100mm)   -  ... %
    • 4-6" (100-150mm) -   ...%
    • 6-8" (150-200mm) -   ...%
    • 8-10" (200-250mm) - ....%
    • 10-12" (250-300mm) - ...%
    • 12-14" (300-250mm) - ... %
    • 14-16" (350-400mm -  ...%
    • 16-18" (400-460mm) -  ...%
    • 18-20" (460-510mm) - ...%
    • more than 20" (>510mm) - ...%
  • What is your project goals?
• We appreciate any other business relative information which You can tell us, so we will be able to serve You better;

2. Providing the Client with maximum information in order the Client to understand whether our products and solutions can satisfy the Client's requirements & expectations;

• Our web site is good source of information;
• Our sales staff is willing to help and will be glad to answer your questions;
• We have video presentations & printed materials for your review;

3. We invite the Client for demonstration. We would like our Clients clearly understand the product they going to buy and to be confident about the equipment.

• Our demo facility is in Ontario, Canada. Demonstration of equipment is by appointments only;
• Sometimes we can arrange demonstration at our other Client's facility;

4. If the Client is satisfied then next step is to agree on sales terms.

• Contract can be signed by both parties if necessary;
• Leasing application is submitted (if necessary);
• Shipping & Delivery dates and methods;
• Release of liabilities Form is to be signed by the Client

5. Then we proceed with the order and payments.

• We accept wire transfers only.
• We accept USD, CAD, EURO

6. Next, we proceed accordingly with our mutual agreement or contract conditions:

• shipping & delivery
• installation & launch if this was initial mutual agreement (or one of contract conditions)

7. Followup, warranty & support

• Making sure that Client is satisfied
• We provide warranty & servicing if necessary